Lifestyle Coaching

Cancellation Policy

Booking & Cancellation Policy By booking any therapy, coaching, consulting, or well-being service, you agree to the terms set out below. These policies are in place to protect both your time and mine, and to maintain a professional, respectful, and consistent service. Booking & Payment All sessions must be paid for in advance to confirm the booking. Your appointment time is reserved exclusively for you. Once a booking is confirmed, that time is no longer available to other clients. Sessions are typically 50 minutes unless otherwise stated at the time of booking. Bookings are only confirmed once payment has been received. Unpaid bookings may be cancelled or released without further notice. Cancellation & Rescheduling You may cancel or reschedule your session with at least 24 hours’ notice. Cancellations, rescheduling requests, or changes made less than 24 hours before the session start time will be charged in full and are non-refundable. Missed sessions without notice, also known as no-shows, will be charged in full and are non-refundable. If you are unable to attend, it is your responsibility to provide notice as early as possible. Late Arrivals If you arrive late, your session will still end at the originally scheduled time. Sessions cannot be extended due to late arrival. If you are significantly late, the session may still be considered attended and will remain fully chargeable. Refunds Refunds are not available for late cancellations, missed sessions, no-shows, or unused appointment time. Refunds are not provided once a session has taken place. Package or multi-session bookings may be subject to separate terms, which will be confirmed at the time of purchase. Professional Boundaries Appointments are reserved for the person or organisation named at the time of booking and cannot be transferred to another person without prior agreement. The service provider reserves the right to decline, cancel, or discontinue services where it is considered clinically, professionally, or ethically appropriate to do so. Online Sessions For online sessions, you are responsible for ensuring that you have a private, safe, and suitable space, as well as a stable internet connection. If you are unable to attend due to technical issues on your side, the session may still be charged in full. Governing Law This policy is governed by and construed in accordance with the laws of England and Wales.